KENYA’S DIGITAL FIRST RESPONDERS: The Hidden Workforce Powering Global Tech

This report focuses on data workers in a growing technology hub: Nairobi, Kenya. Fueled by a young, educated, tech-savvy population, a workforce with cultural and linguistic proficiency, an economy with …

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Kenyan draft law sparks outrage for shielding tech companies from lawsuits

In December 2024, Kenya’s President William Ruto waded into the heart of two lawsuits that were attempting to set a new precedent in Kenya, one of the destinations for major …

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Little Tech Goes Global: The Expansion of AI and Workplace Surveillance

“As artificial intelligence reshapes the future of work, a new form of digital oversight is spreading quietly and rapidly across the globe—not from Big Tech, but from a sprawling network …

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Unions to get power to challenge how businesses use AI

Companies could be hauled into arbitration to deal with union disputes over their use of artificial intelligence as part of broad workplace protections the NSW Labor government is pushing to …

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Uber’s Festering Sexual Assault Problem

Uber received a report of sexual assault or sexual misconduct in the United States almost every eight minutes on average between 2017 and 2022, sealed court records show, a level …

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Uber’s Inequality Machine: Data on How AI-Driven Pay is Harming Workers and What We Can Do to Push Back

“Uber’s Inequality Machine is the nation’s first and largest study of its kind. Our data stems from a survey of more than 2,500 Uber drivers in more than 45 states, …

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When ‘Bossware’ Manages Workers: A Policy Agenda to Stop Digital Surveillance and Automated-Decision-System Abuses

“In recent years, businesses and employers1 have turned to digital technologies for a wide variety of management functions.2 (See Appendix 1 for a summary of increased employer powers related to …

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Take the Mic: How Worker Voice Shapes Workplace Technology

“Every day, new headlines emerge hyping the power of artificial intelligence, algorithmic management, and automation technologies to transform work. The narrative surrounding emerging technology often focuses on newness and innovation, …

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Riders without rights

For three freezing months over the winter of 2022, Sharmila, an international student from India, biked across Berlin delivering food for Wolt. She followed every ping on the app, waited …

New Bill Could Curb Exploitation of US Gig Workers

The gig economy runs on hidden rules. Every day, millions of workers in the United States log into apps like Uber, DoorDash, and Amazon Flex to earn a living, without …

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